MTN caller tunes also called “callertunez” is a value-added service that allows callers to hear music, or a voice message rather than ringing sound when your number is being called. This value-added service works on a subscription basis—an amount is deducted from your airtime balance to cover up for the subscription and it’s renewed automatically.
It becomes frustrating when your airtime is being deducted without your prior notice only to discover it was deducted to cover the subscription fee, which you may activate either consciously or unconsciously through clicking pop-up messages on screen without reading the content. This article would guide you through how to deactivate caller tunes on MTN in Nigeria.
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MTN Caller Tunes Overview
MTN caller tunes is a special service offered by MTN Nigeria and other network providers that allows callers to listen to music, comedy, or voice message while waiting for you to pick their call to keep them entertained while they wait for you instead of the normal ringing sound.
It replaces the normal ringing sound and allows your callers to listen to music on a subscription basis—which would be deducted from your airtime balance.
This callertune can become frustrating because your airtime gets deducted without your notice and you may need to use the airtime for calls or another subscription.
Sometimes, you may activate such service on your MTN SIM card unconsciously through messages that pop up on your screen without you knowing you did. The interesting part of it is that you can successfully deactivate such service.
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How to Deactivate Caller Tunes on MTN
If you no longer need the MTN caller tunes on your SIM card and want to deactivate it, you can easily deactivate it using USSD code.
Dial *410# and select the “99” option—which will take you to the remaining option in the tabs. In the next tab, select the “settings” option and click on the “unsubscribe the MTN tunes” option and complete the task required to deactivate such service.
If your request is successful, you would receive a message notifying you that such service is successfully deactivated and your callers would no longer listen to music when they call you and your airtime won’t be deducted again afterwards.
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How to Confirm MTN Caller Tunes Deactivation
Sometimes after you’ve deactivated the caller tunes on MTN, you need to verify whether it has really stopped because you may do it right and still encounter issues so your airtime won’t be deducted again unnecessarily. You can check the list of services you’re activated to, if it’s in the list, then you should redo the deactivation but if it’s not there, then your request was successful.
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Frequently Asked Questions (FAQs)
Can MTN caller tunes be permanently disabled?
Yes, MTN caller tunes can be permanently disabled once you cancel the subscription correctly. To prevent reactivation, avoid promotional messages requesting confirmation and do not subscribe to caller tune offers. If it keeps returning, contacting MTN customer care is recommended.
Why was MTN caller tune activated on my SIM?
MTN caller tunes may be activated through promotions, free trials, or accidental clicks on SMS links. Some users also get subscribed when exploring MTN value-added services without fully reading the prompts. This is why many subscribers notice charges without intentional activation.
Can I deactivate MTN caller tunes without airtime?
Yes, you can deactivate MTN caller tunes without having airtime on your line. The USSD and SMS cancellation methods do not require airtime. As long as your MTN SIM is active and connected to the network, the deactivation will still work.
How long does it take to stop MTN caller tune charges?
MTN caller tune charges stop immediately after successful deactivation. Once you receive a confirmation SMS, no further deductions should occur. In rare cases, it may take a few minutes for the system to update, but charges should not continue beyond that period.
Does MTN charge for deactivating caller tunes?
No, MTN does not charge any fee for deactivating caller tunes. The cancellation process is completely free whether you use USSD, SMS, or customer care. However, you must ensure the service is fully deactivated to stop future airtime deductions from recurring subscriptions.
Final Thought
MTN caller tune can be really frustrating and discouraging but deactivating such service has been made easy, with just a USSD code, you get the service deactivated and stay free from airtime deductions for the service. Since you can now deactivate MTN caller tunes in Nigeria, what are you for? Go ahead and make it work.