How to Stop Unwanted Subscriptions on MTN Nigeria

Have you ever purchased airtime on your MTN SIM card only for you to check for balance and see a low airtime or no airtime at all? You don’t have to feel frustrated as you’re not alone on this. Many MTN users across Nigeria face this same frustrating issue caused by unwanted subscriptions like caller tunes, news alerts, games, and other hidden services you activated on your SIM card either consciously or unconsciously.

These services get activate and the fee is deducted from your airtime balance, leaving you wondering where your recharged airtime went. Interestingly, such frustrating issues can be stopped completely following a few steps. This article would guide you through how you can stop unwanted subscriptions on your MTN SIM card in Nigeria.

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Reason Why you Loose Airtime on MTN

If your airtime keeps disappearing without you making any call, sending SMS or purchasing data bundles, it’s mostly because of automatic subscriptions that get activated when you click certain links, ads, or prompts on your phone which you might not be conscious about sometimes. MTN offers several value-added services such as caller tunes, sports updates, celebrity gossip, horoscope alerts, and mobile games. Many of these services cost ₦20 to ₦50 daily, which drains your airtime balance, most especially if you’re not aware you activated it.

Sometimes, you don’t even remember subscribing. It could happen after opening a pop-up message, accepting an online offer, or even clicking “OK” on an SMS you didn’t read properly. Over time, these small charges when combined takes a lot from your airtime, especially if you recharge frequently or use mobile data every day. If you clearly understand how these subscriptions work, then you can easily solve such problems.

How to Check Active Subscriptions on MTN

Before you can stop any subscription on your MTN line, you need to know the active subscriptions you’ve activated on that SIM card. Follow the methods below to know the actual subscriptions;

Checking Active Subscriptions using USSD Code

Enter your phone’s dial pad and dial *305# on your MTN line.
1. Select “Active Subscriptions” from the menu.
2. A list of all the services you’re currently subscribed to will appear on your screen. If you’ve not subscribed to any service, you will get a notification telling you “you don’t have any active subscriptions or service”.

Checking Active Subscriptions using SMS

1. Enter your message app and text “STOP” to 305. Note that carrier charges might be included.
2. You’ll receive an SMS showing all the active services linked to your number just like that of the above method and also, you will receive an SMS If you’ve not activated any service.

Checking Active Subscriptions Through MyMTN App

1. Go to Google play store or App store to install and open MyMTN App.
2. Register or Log in using your account using a registered MTN number.
3. Navigate to the “Subscriptions” or “Value-Added Services” section to view active plans. You would also receive an SMS If you don’t have any active service.

The above section guides you through how you can check active subscriptions on your MTN line and this section guides you through how you can stop the unwanted subscriptions you’ve unconsciously activated on your MTN line. Follow the methods below to stop them;

Deactivating Unwanted Subscriptions Using MTN USSD Code

1. Enter your phone’s dial pad and dial *305# on your MTN line.
2. From the pop out menu, select “Stop Service” or “Cancel All Subscriptions.”
3. Follow the on-screen steps to deactivate every unwanted service.
You’ll get a confirmation message once the cancellation is successful.

Deactivating Unwanted Subscriptions Via SMS

1. If you prefer to use SMS to stop unwanted subscriptions, text “STOP” to 305.
2. MTN will reply with a message confirming that all your active subscriptions have been cancelled. If at all there’s a subscription you mistakenly deactivate, you can easily start the process of activating it again.

Deactivating Unwanted Subscriptions Through MyMTN App

1. Install and open your MyMTN App and log in using the MTN number you used for registration.
2. Tap on “Subscriptions” or “Value-Added Services.”
3. Choose the service you want to stop, and click on “Unsubscribe.”
Wait for a success message from MTN to confirm if your request was successful.

How to Contact MTN Customer Care for Support

Sometimes, even after canceling all subscriptions, you may still notice airtime deductions from your account balance. In such situations, it’s best to contact MTN customer care directly for assistance.
You can easily contact the MTN customer care by dialing “180” on your phone and follow all voice instructions given to connect to their agents.

When you finally connect with the agent, you should explain all issues you’re facing and they will provide a solution to such a problem. You can also reach out to MTN through WhatsApp by messaging them through “09033000001”. Send a concise message explaining all the issues you’re facing if you want to be attended quickly.

Following and messaging MTN Nigeria through their social media accounts is also another way to reach out to them if other methods weren’t successful.

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Final Thought

Unwanted subscriptions on MTN can deduct your airtime from the available balance and leave you frustrated, especially when you can’t trace where your money went. But with the simple steps shared in this article, you can easily stop such issue from occurring and also monitor the active subscriptions you’re currently subscribed to. Having read through this article, you can now stop unwanted subscriptions on your MTN SIM card.